Account & Data Deletion

This page explains how Seroto users can delete their account or request deletion of specific personal data. Seroto is operated by Pen Tech Center (Pty) Ltd in Lesotho. For general privacy practices, see our Privacy Policy. Age and country limits are in Responsible play.

Who can delete an account

Every Seroto account can be deleted, including an account held by someone under 18.

People under 18 do not get access to Competition, Daily Guess, weekly competition, or Apply, including the Competitor role. Those screens are hidden and the server refuses the actions.
Competition is only for Lesotho. Competitions and Daily Guess require age 18 or older and an account country of Lesotho.
Raffles have no age limit and are not limited to Lesotho.
A date of birth is required on the account. It is removed or anonymised with the account, subject to the retention table below.
Competition records are kept only where an eligible account actually took part. An under-18 account does not create competition records.

Delete your Seroto account

You can permanently delete your Seroto account and associated data from within the mobile app. Account deletion is final and cannot be undone.

Open the Seroto app and sign in to your account.
Go to More and open Profile.
Scroll to the Data & Privacy section.
Tap Delete Account.
Read the warning, enter your account password, and tap Delete to confirm.

Important: Deleting your account removes access to your wallet, purchases, organization memberships, and other Seroto services. Any remaining wallet balance may be forfeited according to our terms.

What we delete

When you delete your account, we remove or anonymise personal information linked to your profile, including:

Name, email address, phone number, and profile details
Profile picture and privacy preferences
Authentication tokens and app access
Other personal data associated with your user account, where legally permitted

What we may keep

Some information may be retained for legal, tax, audit, fraud-prevention, or dispute-resolution purposes, even after account deletion. Examples include:

Data type	Retention period	Reason
Account information	Until account deletion + up to 5 years	Legal, tax, dispute resolution
Transaction history	Up to 7 years	Tax, audit, compliance
Competition records	Up to 5 years	Platform compliance
Support communications	Up to 3 years	Customer service records
Backup copies	Up to 90 days	Disaster recovery

Request deletion of specific data (without deleting your account)

If you want certain personal data removed but wish to keep your Seroto account active, email us with your request. This option is for data-only deletion, not full account closure.

Contact for data-only deletion requests

Email: support@seroto.org

Please include:

The email address registered on your Seroto account
A clear description of the data you want deleted
Confirmation that you want to keep your account active

We aim to respond within 30 days.

                Note: To delete your entire account, use the in-app steps above.
                Do not use the email option above for full account deletion.
            