Terms of Sale – Event Tickets

Last Updated: 9 October 2026

These Terms of Sale apply to all event ticket purchases made through the Seroto platform. By purchasing tickets, you agree to these terms. These terms comply with the South African Consumer Protection Act, 2008 (Act 68 of 2008).

Important: Please read these terms carefully before purchasing. If you do not agree, do not complete your purchase.

1. Eligibility

These terms cover event ticket purchases only. A ticket is admission to an event. It is not entry to a competition, Daily Guess, or a raffle.

• People under 18 do not get access to Competition, Daily Guess, weekly competition, or the Competitor role. The app hides those features and the server refuses them. That limit is separate from buying a ticket.
• People under 18 do not get access to Apply, including the Competitor role.
• Competition is only for Lesotho. Competitions and Daily Guess require age 18 or older and an account country of Lesotho. See Responsible play.
• Raffles have no age limit and are not limited to Lesotho. They are not sold under these terms.
• The event organiser may set an age limit for admission. You must meet that limit to attend. Buying a ticket does not override the organiser's age rule.

2. Seller and Pricing

2.1 Tickets are sold by Seroto on behalf of event organisers. The price displayed at the time of purchase is the inclusive price you will pay.

2.2 All prices are in Rand (R). Deposits are made separately via the Seroto app.

2.3 The ticket price, event details, venue, date, and time are clearly displayed before you confirm purchase.

3. Payment and Confirmation

3.1 Payment is made in Rand from your Seroto wallet. You must have sufficient balance before purchase.

3.2 Purchase is confirmed when you receive a confirmation and your tickets appear in your account. A unique QR code is generated for each ticket.

3.3 You may purchase up to 10 tickets per event per user, unless otherwise stated.

4. Refund Policy (CPA Compliant)

4.1 Refund Period

You may request a refund if you submit your request at least 7 days before the event start date. Refunds are not available within 7 days of the event.

4.2 Eligibility

• Tickets must be unused (not scanned or marked as used)
• Tickets must be in active status
• Refund must be requested within the refund window

4.3 Refund Process

Refunds are processed through the Seroto app. Request a refund by selecting the tickets you wish to refund. Refunded amounts are credited to your Seroto wallet balance.

4.4 Event Cancellation

If an event is cancelled by the organiser, you will receive a full refund of the amount paid for your tickets, regardless of the refund window.

4.5 No Refund

Refunds are not available for tickets that have been used or for requests made within 7 days of the event.

5. Your Rights

Under the Consumer Protection Act, you have the right to:

• Clear and accurate information about the event and tickets
• Fair and honest dealing
• Fair and reasonable terms and conditions
• Fair value, good quality, and safety
• Fair and responsible marketing

6. Event Changes

6.1 If the event date, time, or venue is changed by the organiser, we will notify you. You may request a refund if the change is material and you cannot attend.

6.2 Seroto is not responsible for events cancelled or rescheduled by organisers. Refunds for cancelled events are processed as described in section 4.4.

7. Ticket Use

7.1 Each ticket is valid for one admission. Present your QR code at the venue for scanning.

7.2 Tickets are non-transferable unless otherwise stated. Do not share your QR code.

7.3 You must meet any age limit the organiser sets for the event. People under 18 do not get access to Competition or the Competitor role. That rule is in section 1 and does not by itself cancel a ticket the organiser allows them to buy.

8. Complaints

If you have a complaint about your ticket purchase or refund, contact us at support@seroto.org. We will respond within 5 business days.