Chat Support Guide

In-app support conversation flow

Start chat from support area.

Send issue details.

Track responses and follow up.

Step-by-Step User Flow

  1. Start chat from support area.
  2. Send issue details.
  3. Track responses and follow up.

How This Module Works (From Real App Logic)

Chat support handles user-help conversations with admin/staff responses and conversation states.

User Step-by-Step Flow

  1. User opens chat, starts or continues conversation, and sends messages.
  2. Admin/staff can respond, assign, close, or archive conversations.
  3. Read/unread status and unread counters are maintained.

Access, Validation, and Conditions

  • User side requires auth
  • Admin response endpoints are role-protected